Frequently Asked QuestionsWhy Choose Grace Mountain Ginseng

At Grace Mountain we thrive to provide you with the best quality ginseng you could ever get! Your journey begins with unpacking the goodness of ginseng full of health benefits.

Grace Mountain ginseng advantages

The North American ginseng isn’t only for seniors. Anyone seeking to live an active and vibrant life can benefit from its health-boosting effects. Yet, not many are aware of this. Whether you are a hard working professional, or a multi-tasking busy homemaker, ginseng could empower you to achieve and maintain health through its all-natural goodness.

For over 5000 years, ginseng has been used in China as a natural stimulant to promote overall health, vitality, and longevity. North American ginseng health benefits include:

• Cold and flu prevention
• Energy level increase
• Cardiovascular health improvement
• Lower blood glucose level and support of type 2 diabetes
• Slowdown of the aging process
• Stress reduction

For more details, please refer to our Ginseng benefits page.

Korean and Chinese ginseng are warmer in nature and have more invigorating and stimulating effect.

North American ginseng has a more cooling nature with a relaxing and sedative effect. It can be used during hot weather conditions and is beneficial for most people.

For more details, please refer to our American vs Asian Ginseng page.

• Ginseng tea bag: place one ginseng tea bag in a cup of boiling water, steep for 2 minutes. Enjoy! Refill with hot water 2-3 times.
• Ginseng slices: put 1 tbsp (2-3g) of ginseng slices into boiling water(>80C) and let it stand for 2 minutes, then enjoy! Refill with hot water several times.
• Powder: mix 1-2 grams of ginseng with warm water and drink the beverage half an hour after breakfast or supper.
• Classic ginseng: depending on the size of ginseng root, a small root of 1-2 grams can be put into boiling water directly; for a bigger root, we offer slicing and powdering service free of charge.
• Soup: refer to ginseng recipes.

For more details, please refer to YOUR GUIDE TO USING NORTH AMERICAN GINSENG page.

Bigger ginseng roots are not necessarily better than smaller ones, actually the real grade lies in the shape of the root – the chunkier the better – That’s because the nutrients are concentrated in the body chunk of the root. At Grace Mountain Classic ginseng has six series according the shapes, from long roots to the AAA chunkiest series. Within the same series, the bigger root, however, tastes sweeter and looks better, and thus becomes better gift choices. The smaller roots have the same nutrient value yet better prices. If you have never had ginseng before, I would recommend to start with our Long root series.

There are two easy ways to tell a ginseng’s age:

How to determine ginseng age

1. Count the stems.

The age of a ginseng plant can be determined by counting the number of stem scars on the rhizome. Each year of plant growth adds a stem scar to the rhizome when the leaf stem dies back in the autumn. A 5 year old plant will have 4 stem scars on the rhizome.

2. The 5-year aroma

The longer the ginseng grows in the ground, the better its taste becomes. 3-year ginseng has a bitter taste, while the 4 year ginseng tastes plain, only the 5-year ginseng has the aromatic sweet taste. Grace Mountain’s 5 year ginseng has a highly esteemed for its superior quality and sweeter taste of ginseng. The nutrients becomes more concentrate with longer growth periods as well.

For more information, please refer to our blog post: How to determine the quality of ginseng?

How to identify defective ginseng

You need quite some expertise to tell apart a bad ginseng, because the bad part does not just lie on the skin, on the contrary, most of the bad ginseng on the market looks perfectly fine to customers, the bad part hides inside the body of ginseng roots.

1.Red bad ginseng

When a red bad ginseng is cut, you will see a ring of little red dots around its circumference, much like tree rings, on the cross section of ginseng. This is a kind of common disease, creating a sour taste in ginseng.

2.Green bad ginseng

You will find on the cross section of a cut green bad ginseng, dark green to black patch, has a bitter taste.

For more information, please refer to our blog post How to determine the quality of ginseng.

Under the Convention on International Trade in Endangered Species (CITES), a permit is required for export of ginseng. This permit is necessary for field-cultivated roots but not for live plants, seeds or processed root. The exportation of wild ginseng root from Canada is prohibited.

We provide you with proper export permit if you intend to bring or ship our ginseng products outside of Canada.

We offer $15 flat rate shipping and handling within Canada.

Free shipping for orders over $200 within Canada and for orders over $300 in North America.

Please refer to our shipping policy page.

At Grace Mountain, we have a 100% satisfaction guarantee – if you don’t love your ginseng, we offer a full refund once we receive your returns as long as it is in the original condition ( We don’t accept opened package) and is within 14 days of purchase.

Please refer to details of our refund policy.

It takes 1-2 business days for our products to ship, except for Classic ginseng series. If you are ordering classic ginseng and if it happens to be on back order, it may take up to one to two weeks to process.